TERMS & CONDITIONS
EDMOND CLEANING COMPANY, LLC
EDMOND CLEANING COMPANY, LLC (also referred to as “Company”, “we”, or “us”) reserves the right to make amendments to these Terms and Conditions at any time without prior notice.
By requesting or booking services from EDMOND CLEANING COMPANY, LLC, the client agrees to the terms outlined below.
COVID-19 DISCLOSURE
Clients must disclose any known symptoms or exposure to COVID-19 prior to booking. This includes:
Recent illness or symptoms
Recent travel
Exposure to individuals who are ill or quarantined
EDMOND CLEANING COMPANY, LLC reserves the right to refuse or discontinue service for health and safety reasons.
REFUNDS & RE-CLEAN POLICY
All services are customized; therefore, no refunds are issued.
However:
Complaints must be submitted within 24 hours of service
Photos of missed areas must be provided
A free re-clean may be scheduled within 24–48 hours
Unreported areas after 24 hours will not be eligible for re-clean.
RECEIPTS
Receipts are automatically sent after successful payment.
If not received, clients must request one manually.
Receipts are sent only to the email entered at booking.
GIFT CARDS
Non-refundable
Not redeemable for cash
Remaining balances may be used for future services
CANCELLATIONS & NO CONTRACT
No long-term contract required
Cancellations must be made 24 hours in advance
Late cancellations incur a $79 fee
Rescheduled services may still incur cancellation fees if later canceled.
MOVE-OUT CLEANING
Homes must be empty and free of clutter
Additional charges apply for items left behind
Pet odor removal is not included
HOURLY SERVICES
Billed strictly by time
Clients must manage allotted time
Additional time will be billed accordingly
Changes must be approved through the company—not cleaners on-site.
SERVICE APPROVAL
Client approval may be given via:
Phone
Text
Once approved, re-clean requests may be denied.
TEAMS
Cleaning teams may vary in size.
We aim for consistency but cannot guarantee the same team each visit.
CONDUCT
Our cleaners will:
Act professionally and respectfully
Only perform services within scope
We do not provide specialized services (e.g., grout, renovation cleaning).
PETS
Clients must secure pets if necessary
We are not responsible for pets escaping
SUPPLIES & EQUIPMENT
We provide all supplies unless otherwise requested.
In some cases, clients may be asked to provide a vacuum for safety reasons.
ARRIVAL WINDOW
Arrival time may vary by ±1 hour due to traffic or scheduling delays.
PRICING & SCHEDULING
Pricing depends on service frequency:
Weekly
Bi-weekly
Monthly
Skipping cleanings may result in price adjustments.
PRICE ADJUSTMENTS
We reserve the right to adjust pricing based on:
Home condition
Time required
Inaccurate booking details
PAYMENT POLICY
Payment is due at booking.
Accepted methods:
Credit/Debit cards
Electronic transfer
LOCKOUTS & ACCESS
Failure to provide access may result in:
Cancellation fees
Full service charges
SECURITY SYSTEMS
Clients must provide alarm instructions or disable systems prior to service.
CANCELLATIONS BY COMPANY
We may cancel services due to:
Unsafe conditions
Utility issues
Interference on-site
Up to 50% of service cost may still apply.
DAMAGE & LIABILITY
Clients must report damages within 24 hours
We may repair or replace damaged items
Liability is limited and subject to verification
CLUTTER
Excess clutter may limit cleaning effectiveness.
LAUNDRY SERVICES
We are not responsible for damage to clothing or machines.
HEALTH & SAFETY
We may refuse service if conditions are unsafe or unsanitary.
QUALITY CONTROL
We may conduct inspections and follow-up communications to ensure quality.
STAIN REMOVAL
We attempt stain removal but cannot guarantee results for long-term stains.
PHOTOS
Before-and-after photos may be taken for:
Quality control
Marketing
No personal identifying information will be shared.
HOARDING CONDITIONS
Severely cluttered homes will be converted to hourly service rates.
LIMITATIONS OF SERVICE
We do not:
Clean biohazards
Handle pest infestations
Lift heavy objects
Work beyond safe ladder heights
NON-SOLICITATION
Clients agree not to hire our staff directly for 2 years.
Violation may result in a placement fee.
TIPS
Tips are appreciated but not required (recommended 10–15%).
ACCESS & KEYS
Clients must provide access instructions.
Failure to do so may result in rescheduling without refund.
PRIVACY
Client information is kept confidential and not shared without consent unless required by law.
INSURANCE
We are insured to provide cleaning services.
DISCLAIMER OF WARRANTIES
Services are provided “as is” without guarantees of uninterrupted or error-free operation.
LIMITATION OF LIABILITY
Liability is limited to the amount paid within the previous 6 months.
We are not liable for indirect or consequential damages.
GOVERNING LAW
These terms are governed by the laws of the State of Oklahoma.
ARBITRATION
All disputes will be resolved through binding arbitration.
Clients waive the right to participate in class actions.
GENERAL TERMS
No partnership or employment relationship is created
Invalid provisions do not affect the remainder of the agreement
TERMINATION
We may suspend or terminate services at any time for violations of these terms.
ACCEPTANCE
By using our website or booking services, you agree to these Terms & Conditions.